1. Bookings & Appointments

RenewU Total Body Care operates by appointment only at both of our Barbados locations:

- Redmans Village, Kew Road, St. Thomas

- Whitehall Main Road, St. Michael

Appointments can be requested and confirmed in the following ways:
- Online booking (via our Fresha links or website)

- Phone

- WhatsApp

- Email

For certain services, longer appointments or peak times, a deposit is required to confirm your booking. This deposit is applied to your final bill when you attend your appointment, provided you arrive on time or cancel within the agreed notice period.

Once your booking is confirmed, you’ll receive a confirmation message (for example via Fresha, WhatsApp, SMS or email) with your appointment date, time, location and any important information for your visit.

2. Deposits & Payment

Deposit amounts
For many services, especially higher‑value appointments, we may take a deposit (for example, a flat amount such as $25 or a percentage of the service for bookings over a certain value). The exact amount and terms will be made clear at the time of booking, whether online or through direct communication with the spa.

When deposits are due
Deposits are usually due at the time of booking. In some cases, you may be given the option to pay a deposit by local payment apps, bank transfer, PayPal or cash; where this applies, details will be shared with you directly. Payment confirmation may be requested (for example, via WhatsApp).

How deposits are used
When you attend your appointment as planned, your deposit is applied to your final bill. If you cancel very late, do not attend, or frequently reschedule, your deposit may be transferred as a cancellation fee, in line with our cancellation and no‑show policies below.

Payment methods
The balance for your service is due at the end of your visit. RenewU Total Body Care accepts card payments and any other methods indicated in the spa. Please contact us if you have questions about available payment options.

3. Cancellations, Rescheduling & No‑Shows

We understand that plans can change. If you need to cancel or reschedule your appointment, please give us as much notice as you can so we can offer the time to another guest.

Cancellation & rescheduling window
Appointments can generally be cancelled or rescheduled, and deposits carried over, up to a reasonable notice period before your appointment time (for example, 24–48 hours before). The exact notice period and terms may vary by service or promotion and will be explained when you book.

Multiple reschedules
We are happy to help with reasonable changes. If an appointment is moved multiple times in a short period (for example, more than twice within 30 days), the deposit may be converted to a cancellation fee and a new deposit may be required for any future booking of that service.

Late cancellations
Cancellations made inside the stated notice window may be treated as a late cancellation. In these cases, your deposit may be retained as a cancellation fee, or a fee may be applied up to a percentage of the booked service(s), as agreed at the time of booking.

No‑shows
If you do not attend your appointment and do not let us know, this is considered a no‑show. No‑shows may result in the loss of your deposit and/or a fee up to the full value of the booked service(s). Repeated no‑shows may require full prepayment for future bookings or may prevent additional appointments from being scheduled.

If you believe there are exceptional circumstances around a late cancellation or no‑show, please contact us as soon as possible so we can review your situation.

4. Late Arrivals

We want you to enjoy your full treatment time and not feel rushed, so we encourage you to arrive a little early for your appointment.

Arriving for your appointment
Please aim to arrive around 10–15 minutes before your scheduled time to allow for check‑in, consultation and to settle in comfortably.

If you’re running late
If you know you’ll be delayed, please contact us as soon as possible by phone or WhatsApp. We’ll always do our best to accommodate you within the remaining time while respecting the next guest’s booking. In some situations, your treatment may need to be shortened or adapted, and in very late cases it may be treated as a missed appointment in line with our cancellation and no‑show policies.

5. Children, Men’s Services & Group Bookings

Children & younger guests
We offer selected services for children and younger guests (“kiddies” services). Children must be accompanied by an adult and supervised at all times while in the spa. For safety and comfort, children who are not receiving a service may not be able to remain in the treatment room.

Men’s & couples services
RenewU offers a range of services for men and couples. These can be viewed in our service menus and booking options. If you’re unsure which option to choose, please contact us and we’ll be happy to guide you.

Group bookings
Couples or group bookings may require a larger deposit and more notice to change or cancel, due to the time and resources reserved for your visit. Any additional terms for group bookings will be explained at the time of booking.

6. Health, Safety & Treatment Suitability

Your wellbeing is our priority. To ensure treatments are safe and effective, please share any relevant health information with us.

Medical conditions, medications & pregnancy
Please let your therapist know about any medical conditions, allergies, injuries, surgeries, medications, or if you are pregnant or breastfeeding, at the time of booking and before your treatment begins. Some services may not be suitable, or may need to be adapted, for certain conditions.

Skin & body treatments
For advanced facials, peels and body treatments, you may be given specific pre‑ and post‑care instructions. Please follow this guidance carefully to support your results and minimise the risk of irritation or discomfort.

If you’re not sure whether a particular service is right for you, please contact us before booking and we’ll be happy to advise.

7. Personal Belongings, Behaviour & Right to Refuse Service

Personal belongings
We recommend bringing only essential items to your appointment. While we make every effort to provide a safe environment, RenewU Total Body Care cannot accept responsibility for the loss of or damage to personal belongings during your visit.

Respectful environment
We aim to maintain a calm, welcoming space for all guests and staff. We reserve the right to refuse or discontinue service in cases of inappropriate behaviour, intoxication, or conduct that puts others at risk or disrupts the spa environment.

8. Vouchers, Gift Cards & Specials

Vouchers & gift appointments
Vouchers and gift appointments may be subject to specific terms, including validity periods and booking windows, which will be stated when they are issued or listed in the promotion. In general, missed appointments or very late cancellations for voucher bookings may result in the voucher being redeemed in line with our cancellation policy.

Promotions & specials
Promotions and special offers are valid only for the dates, services and locations indicated, and cannot usually be combined with other offers unless clearly stated.

9. Website, Privacy & Cookies

Website information
This website is intended to provide general information about RenewU Total Body Care, our services and locations. While we make every effort to keep content accurate and up‑to‑date, details such as pricing, opening times and service availability may change without notice.

Privacy & data
When you contact us through this website, WhatsApp, phone, email or social media, we may collect personal information such as your name, contact details and booking preferences so we can respond to your enquiry and manage your appointments. Bookings made online may also be subject to the privacy and data policies of the booking platform used (for example, Fresha).

We do not sell your personal information. We use it only to communicate with you, manage your bookings, deliver your services and comply with any legal obligations.

Cookies & analytics
This website may use cookies or similar technologies to help us understand how it is used and to improve our content and services. You can adjust your browser settings to manage or block cookies. For more detailed information about how we handle personal data and cookies, please contact us directly.